Who we are
This website is operated by Clear Mind Concepts Ltd. Our website address is: https://clearmindconcepts.co.uk.
If you have any questions about this policy, you can contact us at: hello@clearmindconcepts.co.uk
What personal data we collect
Orders and account data
When you place an order or create an account, we collect personal information including your name, billing and shipping address, email address, phone number, and order details.
This information is used to process and fulfil your order, provide customer support, and meet our legal obligations.
Payments
All payments are processed securely via Stripe. We do not store or have access to your full payment card details. Stripe may process your data in accordance with their privacy policy.
Contact forms
When you contact us via forms or email, we collect the information you provide in order to respond to your enquiry.
Analytics and tracking
We use analytics tools including Google Analytics (GA4) and Matomo to understand how visitors use our website and to improve performance. These tools may collect information such as IP address, device type, and browsing behaviour.
Email marketing
We use Klaviyo to manage email communications. If you opt in to receive marketing emails, your email address and interaction data may be stored and processed by Klaviyo.
Cookies
We use cookies to ensure the proper functioning of our website and to enhance user experience. We also use cookies for analytics and marketing purposes.
We use Cookiebot to manage cookie consent. You can accept or reject non-essential cookies at any time via the cookie banner or settings.
Legal basis for processing
We process your personal data under the following legal bases:
- Contract – to fulfil orders and provide services
- Legal obligation – to comply with tax and accounting requirements
- Legitimate interest – to improve our website and prevent fraud
- Consent – for marketing emails and non-essential cookies
Who we share your data with
We only share your data where necessary to operate our business. This includes:
- Stripe – payment processing
- Klaviyo – email marketing
- Google – analytics and advertising services
- Matomo – analytics
- Shipping and fulfilment providers
We do not sell or share your personal data with third parties for marketing purposes.
How long we retain your data
We retain order information for up to 6 years to comply with UK tax and accounting regulations.
Customer account data is retained until the account is deleted.
Marketing data is retained until you withdraw consent or unsubscribe.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing or request restriction
- Withdraw consent at any time
To exercise these rights, please contact us using the details above.
Where your data is processed
Some of our service providers may process data outside the UK or EEA. Where this occurs, appropriate safeguards are in place to protect your data.
How we protect your data
We implement appropriate security measures including SSL encryption and secure third-party providers to protect your personal data.
Data breaches
In the event of a data breach, we will take appropriate steps in line with applicable laws and notify affected users where required.
