At Clear Mind Concepts, we want you to be satisfied with your purchase. This policy outlines your rights and our returns process.
Your right to cancel (UK law)
You have the right to cancel your order within 14 days of receiving your item, for any reason.
To exercise this right, you must notify us within 14 days of delivery. You then have a further 14 days to return the item.
If you cancel within this period, you will receive a full refund of all amounts paid by you, including standard delivery costs where applicable
Eligibility for returns
- Items must be returned within 14 days of notifying us of cancellation
- Products should be in their original condition
- You may inspect the item as you would in a shop, but it must not be used beyond this
How to return an item
- Contact us at hello@clearmindconcepts.co.uk with your order number
- We will provide return instructions
- Package the item securely and include your order details
Refunds
- Once your return is received and inspected, we will process your refund
- Refunds are issued to the original payment method within 10 business days
Return shipping
- You are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service, as we are not responsible for items lost in return transit
Faulty or incorrect items
If your item is faulty, damaged, or incorrect, please contact us and we will arrange a replacement or full refund at no cost to you.
Non-returnable items
- Gift cards
- Digital or downloadable products
If you have any questions, please contact us at hello@clearmindconcepts.co.uk.
